Policies and complaints

Find out what laws and policies determine who we provide care for, how we provide it and what to do if something goes wrong.

Provider failure policy and procedures

We want to make sure that individuals and carers are not left without the care or support they need in the event that their care provider becomes unable to carry on providing it because of business failure.

Our provider failure policy and procedures set out how we aim to meet the care and support needs of an individual and the support needs of a carer when a registered care provider becomes unable to carry on a regulated activity, establishment or agency as a result of business failure. This policy sets out what this duty means, when it is triggered, what needs will be met and how those needs will be met by Croydon council.