Report a missed bin collection

Our waste and recycling collections are currently being impacted by a rise in Covid-19 cases, leading to a reduced workforce. As a result, food and rubbish collections will be prioritised, and your collection may be later than usual. If your collection is missed, please leave your bins at your normal collection point and we will try to return. Please note that the garden waste collection service has been suspended until further notice.

From 14 January, we are resuming our garden waste collection service, with a reduced workforce due to Covid-19. If you have subscribed to the service and missed a collection, we will pick up any extra garden waste on your next collection date

Report a missed bin collection

You can report your missed bin collection within 2 working days, starting at 10pm on the day of the collection.

Report a missed bin collection

If we missed your collection by mistake

We will reschedule your collection within two working days.

You should check your collection day before you make your report.

We will not return if the collection was not our mistake, for example if your bin:

  • was not left for collection at the front of your property
  • contained waste that should be in a different bin
  • was over-filled, preventing the lid from closing

In these cases we will put a tag on your bin to explain why it was not collected. The reason it was not collected will be shown in My Account. You will have to wait for your next collection.