Recycling bins

Rubbish and recycling collections are taking place with a reduced workforce, with food and rubbish prioritised. Your collection may be later than usual. If your collection is missed, leave your bins at your normal collection point. We will try to return, but you may have to wait until your next scheduled collection.

Report a recycling collection problem

Report a missed collection

If your recycling collection is missed you must report it within 2 working days, starting at 6pm on the day of the collection.

If we missed your collection by mistake, we will reschedule your collection for next working day after you report the problem. We will not return if it was not our mistake.

Report a recycling collection problem

We will not return if the collection was not our mistake, for example if your recycling bin:

  • was not left for collection at the front of your property
  • contained non-recyclable rubbish
  • contained food waste
  • contained textiles
  • contained batteries
  • contained electrical waste
  • contained garden waste
  • contained DIY waste
  • was over-filled, preventing the lid from closing

In these cases we will put a tag on your bin to explain why it was not collected. You can also find the reason it was not collected in My Account. You will have to wait for your next collection.

Unresolved collection issues

If you have already reported a missed collection and it was not collected the next day, or you want to dispute the reason given for the non-collection of your bin, use our form.

Report an unresolved collection issue

  1. Select Bins waste and recycling (including garden waste) from the list under 'What would you like to contact us about?'
  2. Select your problem from the list under 'What is your enquiry?'

Report something else

If you want to report another issue with your rubbish and recycling service, use our form.

Report a rubbish or recycling problem

  1. Select Bins waste and recycling (including garden waste) from the list under 'What would you like to contact us about?'
  2. Select your problem from the list under 'What is your enquiry?'