Garden waste

Find out how to start or renew a garden waste collection. This service offers collections every 2 weeks for £65 a year.

Report a garden waste collection problem

Report a missed collection

If your garden waste collection is missed you must report it within 2 working days starting at 6pm on the day of the collection.

If we missed your collection by mistake, we will reschedule your collection for the next working day after you report the problem. We will not return if the collection was not our mistake.

Report a garden waste collection problem

We will not return if the collection was not our mistake – for example, if your garden waste bin was:

  • not left for collection at the front of your property
  • contaminated with something other than garden waste
  • over-filled, preventing the lid from closing
  • too heavy from waste being compacted

In these cases we will put a tag on your bin to explain why it was not collected. You can also find the reason it was not collected in My Account. You will have to wait for your next collection.

Unresolved collection issues

If you have already reported a missed collection and it was not collected the next day, or you want to dispute the reason given for the non-collection of your bin, use our form.

Report an unresolved collection issue

  1. Select Bins waste and recycling (including garden waste) from the list under 'What would you like to contact us about?'
  2. Select your problem from the list under 'What is your enquiry?'

Report something else

If you want to report another issue with your rubbish and recycling service, use our form.

Report rubbish or recydling problem

  1. Select Bins waste and recycling (including garden waste) from the list under 'What would you like to contact us about?'
  2. Select your problem from the list under 'What is your enquiry?'