Croydon Streetspace

Crystal Palace and South Norwood Low Traffic Neighbourhood

Crystal Palace and South Norwood Low Traffic Neighbourhood

A consultation on the next stage for these temporary measures has launched, running from 6 November to 4 December at 9pm.

Business survey

Now that national restrictions have been lifted, we are launching our business survey to ensure we capture feedback from local traders.

The business survey runs from 4 December to 18 December at 5pm.

Please review the background information to the consultation and the options available. You can submit your views on the Get Involved website.

Submit your views

The Crystal Palace and South Norwood Low Traffic Neighbourhood is part of Croydon Council and Transport for London’s ‘Streetspace’ programmes, which are in place in response to the Covid-19 pandemic.

Planters on Stambourne Way

Background to the Crystal Palace and Upper Norwood temporary Low Traffic Neighbourhood

At the start of lockdown in Spring 2020, we quickly moved to stop through traffic using certain streets, this allowed us to increase space available for people to walk, cycle, exercise and socially distance as required by central government and Transport for London. The aim of this Streetspace temporary scheme is to provide space for residents to exercise, play, walk and cycle while social distancing reduces capacity on public transport.

In Crystal Palace and Upper Norwood, public transport usage is usually very high. But social distancing has reduced capacity by 70%, and many people are now seeking alternatives. Many households in Croydon do not have access to a car. For those that do, Croydon does not have the road capacity and would face detrimental environmental challenges if all their journeys were to be made by car.

As London began to come out of the initial lockdown, the council and Transport for London became very concerned that even a small increase in the percentage of people choosing to use cars for their daily travel could result in significant traffic congestion, noise and air pollution on the borough road network.

Without a reduction in motor traffic and a shift toward more sustainable forms of transport, we will not meet our climate and healthy lifestyle goals, so it’s important that we prevent a car-based Covid-19 recovery.

We are also taking into account the concerns that residents have expressed for many years about the volume of motor traffic in the area, often speeding through quieter residential streets that are also home to several schools.

Planters on the road

What’s been happening in and around Auckland Road and Lancaster Road

We have received numerous concerns over recent years about the levels and speed of traffic on Auckland Road and surrounding streets, such as Lancaster Road and Southern Avenue. We received further requests for action early in lockdown. The closure of Auckland Road/Lancaster Road was made easier as Auckland Road was already closed for works by Southern Gas Networks (SGN).

The temporary closures (including SGNs) meant that:

  • Auckland Road was much quieter and calmer
  • some nearby streets also became quieter and calmer, such as Southern Avenue
  • other nearby streets were getting more traffic, such as Sylvan Hill and Stambourne Way
  • the 410 bus route had to make an inconvenient diversion

After the SGN works ended, we quickly moved to keep the street closed to support the government guidelines. We then worked to return the 410 bus to its route on Auckland Road whilst keeping it closed to other motor traffic. At the same time we took action to remove through traffic from Sylvan Hill and Stambourne Way, and to protect Fox Hill from likely displaced traffic.

Why it matters

As the first lockdown eased, we were facing transport and social distancing challenges. Capacity on public transport is much lower than before, but we can’t rely on more people using their cars for several reasons: 

  • Croydon does not have the road capacity or environmental capacity for everyone to drive
  • it would not help the many households in Croydon that don’t own cars 
  • it would not help people become healthier and more active, moving around on foot or by bike and to otherwise exercise

We have an opportunity to make it easier and safer for people to walk or cycle more often to help avoid problems of increased car traffic, while giving many residents a better environment for exercising and staying healthy. This is particularly important during the current pandemic, as evidence suggests that healthier people have a better chance of recovering from COVID-19.

Find out more about why the Streetspace scheme is happening


Our goal was to keep the benefits to Auckland Road and its surroundings without having a negative impact on other roads or the bus route.

All this was happening whilst Church Road was partially closed with temporary traffic signals significantly reducing the capacity of the A212 and A214 at Crystal Palace

Photo of fence and street in Crystal Palace area

What’s next

As the temporary measures have evolved, we've kept listening.

We sought feedback via our Streetspace webpage interactive map. Over 2000 people reached out to share their views. Comments from the survey and emails received to our Highway Improvements inbox indicated some clear themes:

  • Patients driving to the Auckland Surgery need improved access
  • Emergency service vehicles need more direct access
  • The council should have consulted before implementing the temporary LTN
  • The LTN doesn’t work for us, and it should be removed, returning streets to allow for through traffic
  • The temporary LTN is welcomed. The need to reduce through traffic is understood, however the scheme disadvantages local residents by limiting access. Car access for local residents to their homes should be improved through alternative measures, such as camera-enforced entry points (ANPR cameras)
  • The temporary LTN is liked, it has created a quieter, safer local street environment and neighbourhood
  • Air pollution on main roads and in surrounding areas might be increasing
  • There is concern for how local businesses will be impacted by increased congestion on Church Road

Our proposals for the next stage of the scheme seek to respond to many of these views.

We are very appreciative to everyone for taking the time to submit feedback. Having listened, we are inviting the public to participate in a consultation on the future of the scheme. You can view the consultation material in full online and submit your response from 6 November until 4 December 2020 at 9pm.

Business survey

Now that national restrictions have been lifted and more businesses are able to open, we want to ensure we can reach local traders and capture their feedback on the proposals and the scheme so far.

The business survey will run from 4 December until 18 December at 5pm.

How do I participate?

It is important that you carefully note how to complete the online survey.

Many local residents will have received a letter, each containing a unique ID code. If you have received such a letter, please enter that ID code into the survey questionnaire when asked to do so. This will help make our analysis much more informative and robust.

While the consultation is open to all those who consider themselves affected, we are hoping to capture the feedback from those living within the scheme boundary with more specific detail. This is the purpose of the unique ID codes.

When responding you must enter the 4 digit code followed by your flat and or house number or name; your street name and your post code into the survey questionnaire.

If you have not received such a letter and therefore do not have a unique four digit ID code but wish to participate, please enter four zeros (i.e. ‘0000’) in the box for the ID code within the survey questionnaire, and proceed through the questionnaire including entering your name and full address.

The process is the same for the business survey. However if you have not received your letter with your code by 5 December, please email

The deadline for responses is 4 December 2020 at 9pm and for the business survey the deadline is 18 December at 5pm.

Those with accessibility needs can request the consultation material in a different format by calling the Council’s contact centre: 020 8726 7000 or emailing

What proposals are being consulted on?

We are proposing three options on which we would welcome your views

Option 1: Replace

In this option, we would remove all the physical planter closures from all five current locations (Lancaster Road, Warminster Road, Sylvan Hill, Stambourne Way, Fox Hill) and replace them with ‘No Motor Vehicles’ signs each with an exemption for ‘eligible residents’. The traffic signs would be enforced with Automatic Number Plate Recognition (ANPR) cameras to prevent motor vehicles (except those belonging to residents with exemption permits or to the emergency services) from entering or exiting by passing the signs.

Our definition of “eligible residents” are those living in certain streets within both Croydon’s and Bromley’s borough boundaries, as demonstrated in the map below The exemption permit would be free of charge, and would allow those living in the LTN boundary to drive through the signed closures, as well as the bus gate on Auckland Road.

After hearing concerns about access to the Auckland Surgery, we are also proposing to relocate the bus gate 150 metres northward, so that the surgery can be reached easily from either end of Auckland Road. We would also provide two additional ‘Blue Badge’ disabled person’s parking bays to further assist those with accessibility needs.

Option 2: Remain

In this option, the Low Traffic Neighbourhood scheme would be kept as it is, with physical closures at all five current locations (Lancaster Road, Warminster Road, Sylvan Hill, Stambourne Way, Fox Hill) but still allowing passage for people walking and cycling. In this option the bus gate location would be changed as in option 1 above and the disabled parking bays introduced.

Option 3: Remove

The third option is for all the closures and bus gate to be removed, returning streets to through motor traffic as per the situation prior to Covid-19.

What will happen next?

After the consultation, a report will be written with recommendations on the next stage for the future of the temporary scheme, based on the results of the consultation and other material considerations. The report will be considered by the Traffic Management Advisory Committee in January 2021, and decisions on the next steps for the Crystal Palace and South Norwood LTN will be made.

Get involved

Access the consultation survey questionnaires via our Get Involved site. For the latest updates follow us on Facebook at I Love Croydon or Twitter at @YourCroydon and Instagram at YourCroydon.

Map showing eligibility for permits

All properties in the green shaded area with be eligible.

Map showing eligibility for permits