Set a new password

  1. Now you can create your new password. 
  2. You’ll be given guidance on how to create a password that meets our security standards. Confirm your password to make sure you’ve typed it correctly.

    Creating a new password

  3. You’ll need to tick if you agree to the privacy notice terms and conditions and if you want to sign up to council services or My Account improvements. 
  4. To finish, click ‘Continue’. 
  5. Now you can sign in to My Account with your email address and new password.
  1. Go to My Account and click 'Forgot your password' to start.

  2. Request a verification code and it'll be emailed to you. Once you have it, enter the code into the password reset screen. 

  3. Set a new password to sign back in to My Account.