Shielding from coronavirus

What to do if you are shielding, at high risk or in need of urgent support.

What you should do

The government paused the shielding programme on 31 July 2020.  

Guidance for people who were previously shielded and considered as clinically extremely vulnerable is available on GOV.UK:  protecting people who are clinically extremely vulnerable from Coronavirus.

The government has not reintroduced food parcels but it is important that individuals who are considered to be clinically extremely vulnerable (CEV) register with GOV.UK's national shielding service. This enables people to get priority supermarket slots and identify those who may need additional support.

If you're not sure whether you're in the high risk group, you should check NHS advice.

If you're at high risk and need urgent support

Support is available through the NHS Volunteer Responder Scheme. Volunteers can help you with:

  • collecting shopping, medication (if your friends and family cannot collect them for you) or other essential supplies.
  • a regular, friendly phone call, which can be provided by different volunteers each time or by someone who is also shielding and will stay in contact for several weeks; and
  • transport to medical appointments

Please call 0808 196 3646 between 8am and 8pm to arrange support. More information is available at 

Other support

If you need urgent help or assistance, please call Croydon Council on 020 8604 7787.

If you are having trouble getting through, please complete our Coronavirus support form.

You can also visit our support for hardship or difficulties page which has advice for residents who are experiencing hardship as a result of Coronavirus.

If you don't currently have your prescriptions collected or delivered

You can arrange this by:

  • asking someone who can pick up your prescription from the local pharmacy
  • contacting your pharmacy to ask them to help you find a volunteer (who will have been ID checked) or deliver it to you. Find your local pharmacy
  • asking your hospital care team about collecting or delivering your hospital specialist medication