Shielding from Coronavirus

What to do if you are shielding from Coronavirus.

What you should do

If you've been identified by a health care professional as being in the high risk group, you should have received an initial letter from the NHS advising you to shield. 

If you are currently shielding, you should have received a second letter from the government, letting you know that advice to shield is pausing from 1 August.

Guidance on shielding and protecting people who are clinically extremely vulnerable from COVID-19 is on GOV.UK.

To receive support, such as help getting food and prescriptions, call 0800 0288327 or register on GOV.UK until 17 July. By registering you will also be adding yourself to the list that will be shared with the major supermarkets for priority shopping.

If you're not sure whether or not you're in the high risk group, you should check NHS advice.

If you're at high risk and need urgent support

We will arrange a call to talk to you about your most urgent needs such as food, medicine or other requirements. Please contact us on our coronavirus hotline:

Telephone: 020 8604 7787, Monday to Friday, 9am-4pm.

Our phone lines are very busy now.  If you are having trouble getting through please complete this form.

What we're doing to protect you

If you don't currently have your prescriptions collected or delivered

You can arrange this by:

  • asking someone who can pick up your prescription from the local pharmacy
  • contacting your pharmacy to ask them to help you find a volunteer (who will have been ID checked) or deliver it to you. Find your local pharmacy
  • asking your hospital care team about collecting or delivering your hospital specialist medication

Other support available

Our support for hardship or difficulties page has advice for residents who are experiencing hardship as a result of Covid-19.

Contact NHS volunteer responders. They can help with shopping and help with isolation.

Visit Croydon Voluntary Action to find out about non-council services still running and new activities being set up to support people in need.

You can contact Croydon Voluntary Action by: