Keeping our community safe

Advice on how to spot coronavirus-related scams and domestic violence support.

Unfortunately, during these times we can see an increase in crime and scams that target the elderly and vulnerable. We will provide our support and services to keep our community safe during this time.

Coronavirus-related scams

Unfortunately people may take advantage of the elderly and vulnerable during these difficult times.

Some may try to profit from peoples’ concerns about coronavirus – from trying to sell testing kits, cures, or anti-virus cleansing services, to offering to do shopping and then not returning. There is likely to be an increase in phishing emails about the virus too.

More information is available at National Trading Standards – beware of COVID-19 scams.

What to look out for

If something doesn’t feel right, it probably is not. 

There are many people genuinely trying to help neighbours and the community, but if you are contacted by someone you don’t know, online or in person, it’s important to exercise the same caution you usually would.

People knocking on doors for charities should carry ID and if you feel uncomfortable, don’t let them in and contact someone you trust.

Who you can contact if you're concerned

There are genuine charities offering help locally. If you need to access this, are concerned about getting scammed at this time, or know someone who could be at risk, Croydon Voluntary Action and Age UK Croydon have further support:

Croydon Voluntary Action

020 8253 7076 or 07540 720102
Monday to Friday: 10am to 4pm

Age UK Croydon

020 8686 0066

Domestic violence

This can be a particularly challenging time for those who are unsafe at home. Our services supporting domestic abuse victims are open as normal for booked appointments and/or telephone appointments.

If it's an emergency call 999.  

Who you can contact

The Family Justice Centre (FJC) remains open for drop-ins. You will need to call or email to get our address. 

Call: 0208 688 0100
Lines are open: Monday to Friday, 9am to 5pm and weekends, 10am to 4pm
Email: fjc@croydon.gov.uk

National DV helpline
Open 24 hours
0800 2000 247

For any victims who need to speak to someone without being heard, the Women’s Aid’s online chat service is open Monday to Friday, 10am to 12pm.

Supermarket safe spaces

Croydon FJC and the local police are working with supermarkets to offer safe spaces within their stores for those seeking help against domestic abuse. Staff will give you access to a phone so you can call for support and advice.

Speak to any member of staff at these supermarkets:

  • Aldi Coulsdon
  • Aldi Selsdon
  • Tesco Purley
  • Tesco Thornton Heath
  • Waitrose Sanderstead

An independent domestic violence advisor and police officers will be handing out leaflets and talking to staff and customers to raise awareness at Lidl stores. This is taking place from 10am to 1pm on these dates:

  • Monday 4 May in Thornton Heath Lidl
  • Wednesday 6 May in Central Croydon Lidl
  • Friday 8 May in New Addington Lidl

Helpline numbers are also being displayed in the borough’s 400 off licences.