Health and wellbeing advice

How to contact your GP if you have non-urgent or routine checks. Advice on how to look after your mental health and wellbeing during the coronavirus lockdown.

Overview

Getting a GP appointment for non-urgent or routine checks

GP practices across Croydon remain open to support patients with essential medical needs during the coronavirus outbreak. 

GP practices may postpone non-urgent health checks or routine appointments during this time.

If you need medical help and have symptoms of coronavirus – for example, a high temperature or a new, continuous cough – use the 111 coronavirus service.

What you should do

If you or your family need help or advice not related to coronavirus you can:

  • contact your GP surgery online through their website or by telephone
  • check the health information and advice on the NHS website

Many GP practices are able to offer telephone and video appointments where appropriate so you can get the support you need without having to visit the surgery. 

How to book appointments with your GP online

You can book routine GP appointments, order repeat prescriptions, and view your health records online.
 
Contact your GP practice to find out how to register for online services.  

You will need to show some photo ID and proof of address before your practice can provide a user name and password.  

Find out more about the patient online service.

For more information, you can check the NHS England programme.

If you can't collect your prescriptions during lockdown

You can arrange to get your prescriptions by:

  • asking someone you know to pick up your prescription from the local pharmacy
  • contacting your pharmacy to ask them to help you find a volunteer to deliver it to you
  • contacting your hospital care team to arrange for delivery of hospital specialist medication