Children and families
There are severe issues impacting the running of this service
If a child is in immediate danger call 999
If you are concerned about a child at risk
Single point of contact
Telephone: 020 8255 2888
Out of hours: 020 8726 6400 – Monday to Friday, 8am to 6pm
The Turnaround Centre is closed until further notice.
Special educational needs and disability (SEND)
Contact the Children with Disabilities duty teams if you’re self-isolating or have coronavirus and are concerned about a child or young person.
For children and young people aged 0 to 18
Telephone: 020 8726 6100 (extension 61974)
Monday to Friday, 9am to 5pm
For young people and adults aged 18 to 25
Telephone: 020 8604 7577
Monday to Friday, 9am to 5pm
The Local Offer provides information and advice about services that children, young
people and their families can expect from a range of local agencies.
Tel: 020 8726 6400
Monday to Friday, 9am to 4pm
Emotional wellbeing and mental health support during COVID-19
We are still offering a range of services during lockdown.
For more information and useful resources for children that need emotional wellbeing support, see our page on mental health support during lockdown.
Off the Record (OtR) – online service only
Due to the concerns about Coronavirus Off The Record (OtR) have taken the difficult decision to close all buildings for the safety of both clients and staff. There will be no face-to-face appointments or drop-In service at present.
OtR’s online service is operating as usual, with extended online counselling on Mondays from 4pm to 6pm.
Telephone: 020 8251 0251
Email: firstname.lastname@example.org or email@example.com
If you are waiting for ongoing support, depending on how long Coronavirus continues to be a concern, OtR may be offering you telephone or video counselling instead of face-to-face counselling when an appointment becomes available for you.
If you are struggling please either call:
Croydon Drop In (CDI)
CDI is a charity that supports young people, aged 11 to 25 and families in Croydon. Some of their services include: advice, advocacy and family support, counselling and outreach.
Telephone: 020 8680 0404
Open Access Counselling
Virtual and telephone counselling appointments and service offered during this time.
Offers young people the chance to get information or to discuss topics of interest. Outreach workers provide health, support and welfare advice.
Talkbus helpline: 07592 037823
Croydon Community CAMHS
During COVID CAMHS is only available for new referrals for young people in crisis situations. Assessment and treatment can be provided by video-link or over the phone, but only following a referral. Crisis referrals currently only. All referrals are reviewed daily.
To make a referral, submit an online form via Croydon SPOC.
Telephone: 020 3228 0000
CAMHS crisis line – for emergencies
Telephone: 0203 228 5980
Monday to Friday, 5pm to10pm
Weekends and bank holidays, 9am to 9pm
For advice out of hours contact SLAM Mental Health Crisis Line.
Telephone: 0800 7312864 or NHS 111