Council service updates

We will keep this page updated with all the latest changes to our services.

Keep up to date

You can also subscribe to Your Croydon newsletter to receive service updates.

Births, deaths, marriages and civil partnerships

Some parts of these services aren't running

Registering a birth and marriage or civil partnership notices

We have now reopened the register office for customers who have a pre-booked appointment only. Find out about changes to Registrar services.

Ceremonies 

We are working to hold ceremonies at the end of the summer for those already booked. You will be contacted if you have made an appointment. We are also working on making sure our venues are a safe and secure environment. For more information and updates, read GOV.UK's guidance on small marriages and civil partnerships.

Face coverings

Face coverings will be required in places of worship. This applies to guests at weddings and civil partnership ceremonies including those taking place in register offices or other approved venues. Face coverings will not have to be worn by the bride, groom or civil partners.

Existing appointments 

We are in the process of contacting existing customers who have already booked and had their appointments cancelled.

Register a death 

We have moved to registration of deaths over the telephone. Read our guidance on how to arrange a telephone appointment to register a death.

Funerals, cemeteries and crematoriums 

Funerals must only be attended by immediate family, up to 30 people. 

Cemeteries and the crematorium are open from 8am to 5pm until further notice. Unless you are attending a service, please do not visit until after the lockdown period has ended. 

Find about changes to bereavement services

Rubbish and recycling

The way you access these services has changed

There are number of changes to services. Read the updates to our rubbish and recycling services.

Community and safety

Some parts of these services aren't running

Mass gatherings

All mass gatherings, including religious and sporting events, should not be taking place while social distancing measures are in place.

For more information, see the government's guidance for mass gatherings during lockdown.

Domestic abuse support 

The Family Justice Centre is open to walk-ins and appointments as usual. Phone appointments on 0208 688 0100 are also operating as usual.

Local supermarkets offering support

Croydon FJC and the local police are working with supermarkets to offer safe spaces within their stores for those seeking help against domestic abuse.

The following supermarkets are all taking part, and can give people access to a phone, where they can call for support and advice:

  • Aldi in Coulsdon and Selsdon
  • Tesco in Purley and Thornton Heath and
  • Waitrose in Sanderstead

An independent domestic violence advisor and police officers will also be in Lidl stores from 10am to 1pm on the following dates:

  • Monday 4 May at Thornton Heath store
  • Wednesday 6 May at Central Croydon store
  • Friday 8 May at New Addington store

Helpline numbers are also being displayed in the borough’s 400 off licences.

Visit our page on keeping the community safe during lockdown.

 

Contact the council

The way you access these services has changed

Access Croydon

Access Croydon reopens on a pre-booked appointment only basis from Monday 27 July 2020.  

To ensure our visitors and employees remain safe at all times, we encourage people to continue to access services online. You can also phone us on 020 8726 6000 or send us a message.

Closure of council buildings

Many of our face-to-face services are still closed, including:

  • council offices in Bernard Weatherill House
  • corporate reception
  • social care and family support services
  • Town Hall

Libraries, parks, leisure and culture

Some parts of these services aren't running

Libraries 

Libraries are currently closed, but you can order books for collection. See our libraries update page for more information.

Leisure centres

Leisure centres in Croydon will begin a phased re-opening from Saturday 25 July. For more details and updates, read the re-opening of centres in Croydon – Better.org.

Museum of Croydon 

The museum is closed until further notice. See the Museum of Croydon page for more information on accessing the archive.

Parks, green spaces and recreational areas 

All parks remain open to the public, as well as other recreational areas, including tennis courts, in accordance with government guidelines.

As of Saturday 4 July, playgrounds and outdoor gyms will be open to the public at your own risk and in accordance with social distancing guidelines. Certain public toilet facilities in parks will also be reopened. 

Read more details on our parks, green spaces and recreational areas.

Schools and education

Some parts of these services aren't running

Croydon schools are currently closed to most children

Read more on school closures and places. 

GOV.UK has guidance for parents and carers during this time

Adult learning and training (CALAT) 

CALAT classes have stopped until further notice.  
 
Check the CALAT website for updates

Adult health and social care

The way you access these services has changed

Appointments with adult social care staff 

Our appointments are currently a mix of telephone and face to face – decisions are made on a case by case basis.

If you are concerned about a vulnerable adult, you can report it online or call 020 8726 6500. If the person is in immediate danger call 999. 

Active Lives hubs (day and evening support) 

We are providing a hybrid service:

  • Virtual hubs - with a comprehensive menu of online activities for people to choose from
  • ‘Bubble’ sessions in risk assessed Hubs - Cherry Hub, Whitehorse Hub and New Addington Hub (Addington Heights Day Centre)
  • Local individual and small group outreach and doorstep calling

We will hold in-person sessions where control measures can be met, along with virtual sessions where people can join from their own home, and small groups in local communities so people don’t need to travel far.

Active Lives services at the Beulah Centre and Peter Sylvester Centre remain suspended.

Dementia care  

Both Langley Oaks Day Centre and Marsh Willow Day Centre resumed services on 19 August 2020. The number of people attending meets with Public Health and government guidelines.

We are keeping in contact and running welfare checks for those unable to attend at the moment.

If you have any concerns contact 020 8726 6500. 

Cherry Orchard Garden Centre

The Garden Centre Volunteers have also returned in a measured way and are enjoying being part of supporting this project again.

The garden centre reopened to members of the public on Monday 18 May.

Two visitors are allowed into the centre at a time

Please follow Government guidance when visiting:

  • keep washing your hands regularly
  • wear a face covering in enclosed spaces, if you can
  • stay at least 2 metres apart - or 1 metre with a face covering or other precautions

Cash payments will not be accepted

The garden centre has a wide range of annuals, bedding plants for pots and baskets, perennials, shrubs and herbs and compost.

Address and opening times:

Address: 171 St James’s Road, Croydon, CR0 2BY (entrance in Sydenham Road, small car park available for customers)
Open: Monday to Friday, 9:30 am to 12:30 pm
Phone: 07789395693
Phone lines open: Monday to Friday, 9:30 am to 3:30 pm

Extra care housing

Following government guidance, we are limiting the number of people visiting our extra care housing facilities, which provide care and support to adults 24 hours a day.

Please contact the manager of the scheme if you have concerns.

Business, licenses and tenders

The way you access these services has changed

Business support relief and grants

Find out about business rates and relief schemes, advice for self-employed, and other financial support during this time.

Make a business enquiry

If you are a Croydon based business and have an issue relating to coronavirus, you can let us know by completing the business enquiry form. After your form is submitted, a member of our Economic Development team will be in touch with you as soon as possible.

 

Children and families

The way you access these services has changed

If a child is in immediate danger call 999 

If you are concerned about a child at risk

Single point of contact

Telephone: 020 8255 2888
Out of hours: 020 8726 6400 – Monday to Friday, 8am to 6pm

Turnaround

The is closed until further notice.

Special educational needs and disability (SEND) 

Contact the Children with Disabilities duty teams if you’re self-isolating or have coronavirus and are concerned about a child or young person. 

For children and young people aged 0 to 18 

Telephone: 020 8726 6100 (extension 61974)
Monday to Friday, 9am to 5pm
Email CWDduty@croydon.gov.uk 

For young people and adults aged 18 to 25 

Telephone: 020 8604 7577
Monday to Friday, 9am to 5pm
Email TransitionDutyInbox@croydon.gov.uk

Local Offer

The Local Offer provides information and advice about services that children, young
people and their families can expect from a range of local agencies.

Tel: 020 8726 6400
Monday to Friday, 9am to 4pm
Email: localoffer@croydon.gov.uk

Emotional wellbeing and mental health support during COVID-19

We are still offering a range of services during lockdown.

For more information and useful resources for children that need emotional wellbeing support, see our page on mental health support during lockdown.

Off the Record (OtR) – online service only

Due to the concerns about Coronavirus Off The Record (OtR) have taken the difficult decision to close all buildings for the safety of both clients and staff. There will be no face-to-face appointments or drop-In service at present.

OtR’s online service is operating as usual, with extended online counselling on Mondays from 4pm to 6pm.

Telephone: 020 8251 0251
Email: info@talkofftherecord.org or croydon@talkofftherecord.org

If you are waiting for ongoing support, depending on how long Coronavirus continues to be a concern, OtR may be offering you telephone or video counselling instead of face-to-face counselling when an appointment becomes available for you.



If you are struggling please either call:

Croydon Drop In (CDI)

CDI is a charity that supports young people, aged 11 to 25 and families in Croydon. Some of their services include: advice, advocacy and family support, counselling and outreach.

Telephone: 020 8680 0404
Email enquiries@croydondropin.org.uk

Open Access Counselling

Virtual and telephone counselling appointments and service offered during this time.

Virtual Talkbus

Offers young people the chance to get information or to discuss topics of interest. Outreach workers provide health, support and welfare advice.

Talkbus helpline: 07592 037823

Croydon Community CAMHS

During COVID CAMHS is only available for new referrals for young people in crisis situations. Assessment and treatment can be provided by video-link or over the phone, but only following a referral. Crisis referrals currently only. All referrals are reviewed daily.

To make a referral, submit an online form via Croydon SPOC.

Telephone: 020 3228 0000
Email: croydoncamhsmail@slam.nhs.uk


CAMHS crisis line – for emergencies

Telephone: 0203 228 5980
Monday to Friday, 5pm to10pm
Weekends and bank holidays, 9am to 9pm

For advice out of hours contact SLAM Mental Health Crisis Line.
Telephone: 0800 7312864 or NHS 111

Council tax and benefits

The way you access these services has changed

If you're of working age and receiving council tax support

Under the Council tax hardship fund, you will receive a further reduction of up to £150 from your bill during 2020 to 2021. You do not need to apply for this – we will be sending updated bills shortly.

Job Centre at the council offices

If you're a benefits claimants you will not have to attend JobCentre appointments while the Coronavirus crisis is ongoing.

Credit Union at the council offices 

The face-to-face service in Access Croydon is closed until further notice. If you need to contact us, please use the following methods:

Croydon Plus Credit Union for more information.

Environment

The way you access these services has changed

Noise complaints 

The team cannot currently investigate noise complaints that require officers to go to residential homes.

Health and wellbeing

The way you access these services has changed

COVID-19 Outbreak Control Plan

Croydon’s Outbreak Control Plan details how we will work with our partners and the community to prevent and respond to local outbreaks of COVID-19. Find out more about the plan.

Live Well Croydon hubs 

All Live Well Croydon health hubs are closed until further notice.
 
Contact us on 0800 018 857 (freephone) or visit the JustBe Croydon website for health advice and support. 

Housing

The way you access these services has changed

Homeless and Housing Needs Service

We are suspending all face-to-face interviews and are only doing appointments by phone. Please do not come into Access Croydon.

If your situation changes or you require urgent help or support then please call 020 8726 6000.

Croydon Healthy Homes

Home visits have been suspended following government advice about coronavirus. New applications are still welcome.

Home visits and caretaking services

Tenancy surgeries and tenancy-related home visits are cancelled until further notice.

Caretakers are only working on a priority basis.

For urgent queries you can still contact your area operation manager.

Repairs to council homes

The repairs team will be carrying out essential repairs only, including gas servicing and a small number of repairs in communal areas.  Over the coming months, we will be introducing steps to carry out other types of repairs in your home while keeping to current social distancing controls.

To find out more see emergency repairs during this time.

Parking, streets and transport

The way you access these services has changed

We have restricted public highways work to urgent work only. 

Pothole repairs and defects

Repairs will only be undertaken where essential to the safety of road users. The more important the route and the higher the traffic volume, the higher the priority for repair.

Speed limits

Plans are underway to reduce the speed limit on London Road to 20mph

Through traffic restrictions

Five roads will be temporarily closed on Sunday 3 May to stop through traffic and allow residents to make better use of quieter roads for those walking and cycling:

  • Holmesdale Road at the junction with Park Road (stadium side)
  • Dalmally Road at the junction with Blackhorse Lane
  • Elmers Road at the junction with Blackhorse Lane
  • Lancaster Road at the junction with Southern Avenue
  • Woodvale Avenue at the junction with Avenue Road

Exercise streets

From Monday 4 May, residents living in cul-de-sacs can apply for a section of their road to be closed for an hour or two a day to create a safe space to exercise in.

Roads surfacing operations

Road resurfacing work has been suspended at this time. 

Drainage and flood management

Drainage and flooding work will be responded to on an emergency basis only, and drainage teams will not enter properties.

Dropped kerbs and crossovers

All vehicle crossover applications are on hold and will not be processed until further notice.

In the event of an emergency

Call 020 8726 7100.  

You can also email HighwaysMaintenance@croydon.gov.uk – this inbox and reports are monitored daily. You may not receive an immediate response so please only use for non-emergency issues.

Please report non-emergency defects or reports through the Don’t Mess With Croydon app. These reports are being monitored daily and you will receive a response in due course.

Parking permits 

Parking enforcement has now been reintroduced across Croydon. 

If you need to renew your permit you’ll receive a reminder by email or letter with your renewal PIN and permit number.    Please renew online 

 If you have not received your PIN or you have lost it you can select ‘send email pin reminder’  or email parkingpermits@croydon.gov.uk  with your permit number and address.    

You will need to apply online, our Customer Service Centre, Access Croydon is closed to the public.

Parking suspension and pavement barriers

To help social distancing, parking will be suspended outside some shops in district centres so that barriers can be installed to increase space for queuing shoppers and pedestrians.

Planning and regeneration

The way you access these services has changed

Planning applications 

Duty Officer Appointments

At the start of lockdown it was necessary for us to temporarily suspend all Duty Officer appointments. Whilst it is still not possible for us to hold face to face appointments, we are now in a position to offer Duty Officer appointments via video calling. 

If you would like to request a Duty Officer appointment please email your request to development.management@croydon.gov.uk with the following:

  • description and address of the proposals
  • sketch drawings
  • photos of the site
  • contact details

Once the request has been received we will be in touch to make arrangement to take the fee.

Publicity Arrangements for Planning Applications

At the start of lockdown, we extended the timeframe that people had to comment on a planning application from 3 to 4 weeks in response to delays with the postal system. This extended period was in place from 16 March until the start of August. 

However, these issues with the postal system have now been resolved and we are now giving publicity to planning applications with the 3 weeks period for the receipt of representations in line with the requirements of Legislation.

Building control enquires 

All enquiries should be emailed to the building control team at building.control@croydon.gov.uk. Please include your contact details so we can respond to you. 

Read more updates to building control enquiries.