Are you at high risk?

If you are at high risk from coronavirus, you need register for support or call 0800 0288327. We also have a dedicated helpline and online form for urgent support.

What you should do

If you've been identified by a health care professional as being in the high risk group, you should have received a letter from the NHS telling you that you must stay at home for 12 weeks.

To receive support, such as help getting food and prescriptions, call 0800 0288327 or register on GOV.UK.

If you're not sure whether or not you're in the high risk group, you should check NHS advice.

If you're at high risk and need urgent support

We will arrange a call to talk to you about your most urgent needs such as food, medicine or other requirements. Please contact us on our coronavirus hotline:

020 8604 7787 - Monday-Friday, 9am-4pm

Our phone lines are very busy now.  If you are having trouble getting through please complete this form


What we're doing to protect you

We, our partners and volunteers will deliver: 

  • food parcels 
  • medical supplies 
  • other essential services 

Our aim is to protect the most vulnerable people in our community at this time. 

If you don't currently have your prescriptions collected or delivered

You can arrange this by:

  • asking someone who can pick up your prescription from the local pharmacy
  • contacting your pharmacy to ask them to help you find a volunteer (who will have been ID checked) or deliver it to you. You can check your local pharmacy here
  • arranging for collection or delivery of hospital specialist medication please contact your hospital care team

Other support available

Our support for hardship or difficulties page has advice for residents who are experiencing hardship as a result of Covid-19.

Visit Croydon Voluntary Action to find out about non-council services still running and new activities being set up to support people in need.

You can contact Croydon Voluntary Action by: