Blue Badges

You can apply for a Blue Badge online.

If you're unsure if you can get a Blue Badge, use the eligibility check on GOV.UK or read the eligibility criteria. 

To speed up your application please supply the necessary documents when you apply.  If you do not do this your claim will be delayed.

Supporting documents

You must provide:

• proof of identity
• proof of address
• passport photo of the badge-holder
• supporting evidence

Current processing times

The application processing times, before we start an assessment, are detailed in the table below.

The times will vary depending on the level of demand coming into the service. We will update them regularly as a guide to potential wait times for a decision.

If you have made an application and have waited beyond the processing time, please email travel.service@croydon.gov.uk and provide your full name and date of birth.

Start now

If your application is successful you'll be charged a £10 admin fee.

Do not use unofficial sites which charge a fee for applying.

Renewal applications 

We are up to date with renewals but still send your form in as soon as you can.  The quickest way to do this is online. 

You must not use a badge that has expired as you may receive a fine for this. 
Please do not contact us about your renewal, we will make sure you receive your new badge before the old one expires.  

If you feel your case is urgent please email travel.service@croydon.gov.uk

Evidence to send with the application

Evidence to send with the application.

Proof of identity

Provide one of the following (for an adult):

• Vvalid driving licence
• valid passport
• birth or adoption certificate
• marriage or divorce certificate

Provide one of the following (for a child):

• valid passport
• birth or adoption certificate

Proof of address

Provide one of the following (for an adult):

• Council Tax document for the current tax year
• utility bill or financial statement dated within the last three months
• a fully signed, termed tenancy agreement - we only require the pages that show the tenant names, property address, tenancy term dates and the signatures
• official letter from an organisation such as HRMC, NHS, benefits agency, local council – dated within the last three months
• payslip dated within the last three months
• driving licence (dated within the last year) 

Provide one of the following (for a child):

• a letter from the child's school – dated within the last three months
• an official letter from an organisation such as HRMC, NHS, benefits agency, local council – dated within the last three months
• a letter from a hospital, GP or appointment - dated within the last three months
• letter to the parents but about the child

Passport photo of the badge-holder

You must have an acceptable photograph. The photograph must be:

• a close-up photo of the head and shoulders of the badge-holder
• in colour
• taken within the last six months
• with no one else visible.
   

Medical information

To help us assess your eligibility for a Blue Badge, we will require information regarding your medical history. The medical information needs to show how your condition affects your mobility. You may have letters from consultants or specialists at home due to ongoing appointments that can be used as evidence to support your application.

Examples could include:

• a letter of diagnosis
• up-to-date evidence of the progression of the condition over time. Confirmation of ongoing treatments/clinic attendances or referrals
• evidence of specialist consultations, or referrals
• evidence of prescribed medication relevant to your condition
• your patient summary or summary care records
• care plans from social care teams
• social housing letters/assessment reports from a local authority
• letters from other professionals involved in your care.

Alternatively, with online patient access, you can download a copy of your medical history directly to your laptop or computer. 

Do not ask your GP to write a letter to support your blue badge application as we cannot use this as evidence

The NHS website explains how to obtain the information.
 

Contacting travel services

Our contact details are at the bottom of this page. Please only contact us if we are taking longer than the processing times stated above. 

If you need to email further evidence to support your application, please do so using the email address at the bottom of this page. 

Appeals

If your Blue Badge application is unsuccessful, you can appeal the decision.