Repairs phone lines:
we are experiencing a high number of calls and waiting times may be longer than usual. We apologise for any inconvenience.
Reporting a repair, what we will repair, your responsibilities, annual gas service, emergency repairs and more.
As a tenant of a council property, you may have the right to carry out some types of home improvement at your own expense. But you must get written approval from us, as your landlord, before you start work.
If you have a flexible tenancy agreement, you do not have the right to carry out any changes to the property. We will consider your request, but would normally only give our approval if you have a secure tenancy.
If you have a secure tenancy agreement, you will need our approval in writing, before you start any work. Depending on the type of work you wish to carry out, you may also need to get planning permission and building control permission before you start.
Use the contact details below to request more information on how to apply to carry out improvement works to your property.
Responsive Repairs, Floor 2 - Zone D, Bernard Weatherill House
8 Mint Walk Croydon CR0 1EA
United Kingdom
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